I get contacts that say “I bought from your site and I didn’t get my downloads.” And when I try to contact the sender to suggest that he look in his spam or trash folder, I can’t get an email through their spam blocking software. So now I have a customer who didn’t get product that he paid for and I have no way to contact him to try and help. All I can do is blindly refund his money and try to explain in less than 120 characters, because that is all that PayPal allows.
SO, if you are running security software and you don’t get the files we send, DON”T GET ANGRY. LOOK IN YOUR SPAM AND TRASH FOLDERS!!!
It’s also a great idea to disable the software, momentarily, till the downloads are received. It “usually” only takes a few minutes, even though we say that downloads can take up to 24 hours, it rarly takes that long.